Complaints and corrections

Send us three things

Point to the URL or the enquiry reference in question, describe the problem, and tell us what outcome you're after. Leave out any unrelated sensitive personal information.

Getting a fact fixed

We check disputed statements against the best available source — MCS, RECC, Ofgem or the Competition and Markets Authority come first — and prioritise anything that's materially inaccurate. An accurate statement doesn't get changed just because it's commercially awkward for someone.

Correcting or deleting an enquiry

That goes through the contact route instead: quote the short reference from your confirmation page if you have it, and say whether you want the enquiry corrected or deleted.